Auto Parts Retail Lead — Customer Service & Ops

O'Reilly Auto Parts; Salt Lake City (UT); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Paid time off

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. The position emphasizes leading a team to deliver exceptional service, managing store processes, and ensuring compliance with policies for opening, closing, and financial procedures.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom and ensure programs are followed (Related sales, Hi5, Rock the Call, etc.).
• Handle store opening/closing duties, day-end procedures, and manage money deposits according to policy.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. The position emphasizes leading a team to deliver exceptional service, managing store processes, and ensuring compliance with policies for opening, closing, and financial procedures.