Shift Lead

Taco Bell; Severna Park (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell is seeking a Shift Lead in Severna Park, Maryland, to support the Restaurant General Manager. The Shift Lead is responsible for running shifts, ensuring Team Members complete their duties, and maintaining a safe and friendly environment for customers.

This role requires problem-solving abilities, effective communication with team members, and a commitment to quality service. If you enjoy leading a team and ensuring customer satisfaction, we want to hear from you!

Qualifications

• Ability to solve customer complaints quickly and positively.
• Open and honest communication with management and team.
• Willingness to take ownership of restaurant safety.

Responsibilities

• Support the Restaurant General Manager by running effective shifts.
• Ensure Team Members complete all assigned duties.
• Maintain a safe environment for Team Members and customers.

Skills

Problem-solving

Team communication

Customer service

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile. Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team. Following cash, security, inventory and labor policies and procedures.