Shift Lead

Taco Bell; Easton (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell is seeking a Shift Lead in Easton, Maryland to support the Restaurant General Manager by overseeing shifts and ensuring food quality. The ideal candidate will have excellent problem-solving and communication skills, helping to create a positive environment for both Team Members and customers.

Responsibilities include guiding Team Members, addressing customer complaints with care, and maintaining standards of safety and quality in the restaurant.

Qualifications

• Ability to solve customer complaints quickly and positively.
• Strong communication skills with team members and management.
• Willingness to take ownership and responsibility at work.

Responsibilities

• Support the Restaurant General Manager by running effective work shifts.
• Ensure safety and quality of food served.
• Provide positive feedback to Team Members.

Skills

Problem-solving

Customer service

Team leadership

Communication

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile. Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team. Following cash, security, inventory and labor policies and procedures.