Shift Lead

taco-bell-delight-tb; Middlebury (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

taco-bell-delight-tb in Middlebury, Indiana is looking for a Shift Lead who will support the Restaurant General Manager by overseeing work shifts and maintaining high standards. Responsibilities include ensuring Team Members meet their assigned duties, delivering exceptional food quality, and managing customer satisfaction.

The ideal candidate should be adept at resolving complaints, fostering team collaboration, and adhering to operational policies. This position offers a chance to develop leadership skills in a vibrant restaurant environment.

Qualifications

• Ability to handle customer complaints with a positive attitude.
• Experience in managing team dynamics and providing feedback.
• Strong communication with management and team members.

Responsibilities

• Support the Restaurant General Manager by running great work shifts.
• Ensure safe and quality food service.
• Guide Team Members and complete assigned duties.

Skills

Customer service

Team management

Communication skills

Job description

“ You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.