Shift Lead

Taco Bell; Maryland; On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell is seeking a dedicated Shift Lead to support the Restaurant General Manager in running efficient shifts. This role involves supervising Team Members, ensuring they complete their tasks effectively while upholding Taco Bell standards. The ideal candidate will handle customer complaints, provide constructive feedback to the team, and adhere to cash and security policies.

This position requires strong leadership skills and a commitment to creating a safe and welcoming environment for both employees and customers.

Qualifications

• Ability to manage and motivate team members.
• Experience in resolving customer complaints effectively.
• Strong communication skills with restaurant management.

Responsibilities

• Support the Restaurant General Manager (RGM) by running effective work shifts.
• Ensure Team Members complete assigned duties.
• Maintain a safe environment for team members and customers.

Skills

Problem-solving

Customer service

Team leadership

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile. Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team. Following cash, security, inventory and labor policies and procedures.