Shelter Crisis Intervention Technician

Bowery Residents' Committee, Inc.; New York (NY); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

3+ weeks vacation and holidays

401(k) retirement plan with employer-m

Tuition assistance

Zusammenfassung

Bowery Residents' Committee, Inc. is seeking a Community Technician to help maintain a safe residential environment and support individuals experiencing homelessness. You will engage residents with trauma-informed approaches, respond to crises, and assist with daily operations and documentation.

The role offers hands-on frontline work in a 24/7 program with mandatory overtime. No prior shelter experience is required, but strong judgment, empathy, and calmness under pressure are essential.

Qualifikationen

• This role requires empathy, good judgment, and the ability to stay calm under pressure.
• Experience or training in trauma-informed care and crisis intervention is highly valued.
• Strong communication and boundary-setting skills are essential.

Aufgaben

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Kenntnisse

Trauma-informed care

Crisis intervention

Communication skills

De-escalation techniques

Ausbildung

High School diploma or GED

Tools

First Aid/CPR

Jobbeschreibung

Bowery Residents' Committee, Inc. is seeking a Community Technician to help maintain a safe residential environment and support individuals experiencing homelessness. You will engage residents with trauma-informed approaches, respond to crises, and assist with daily operations and documentation.

The role offers hands-on frontline work in a 24/7 program with mandatory overtime. No prior shelter experience is required, but strong judgment, empathy, and calmness under pressure are essential.