Emergency Shelter Safety Technician

Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance

Vacation time (3+ weeks)

403(b) retirement plan

Tuition assistance

Paid training

Flexible Spending Accounts

Staff wellbeing

Job summary

Bowery Residents' Committee, Inc. is seeking a Community Technician to provide frontline support in a 24/7, full-time program. You will help keep residents safe, de-escalate crises, and document occurrences while coordinating basic care and safety tasks.

No prior shelter experience required; role emphasizes empathy, strong judgment, and the ability to stay calm under pressure. Training and certifications will be provided where needed.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

De-escalation techniques

Strong communication

Calm under pressure

Education

High School diploma or GED

Job description

Bowery Residents' Committee, Inc. is seeking a Community Technician to provide frontline support in a 24/7, full-time program. You will help keep residents safe, de-escalate crises, and document occurrences while coordinating basic care and safety tasks.

No prior shelter experience required; role emphasizes empathy, strong judgment, and the ability to stay calm under pressure. Training and certifications will be provided where needed.