Entry-Level Community Technician: Crisis & Care

Bowery Residents' Committee; New York (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vacation & holidays

Retirement plan 403(b)

Tuition assistance

FSAs

Wellbeing program

Job summary

Bowery Residents' Committee in New York is seeking a Community Technician to provide frontline support for individuals experiencing homelessness. You will maintain a safe residential environment, monitor rounds, engage residents with empathy, and respond to crises.

No prior shelter experience required; on-the-job training and certifications are offered. This full-time role offers overtime and opportunities to advance into case management and leadership within a mission-driven team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to stay calm under pressure.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer proficiency

Education

High School diploma or GED

Job description

Bowery Residents' Committee in New York is seeking a Community Technician to provide frontline support for individuals experiencing homelessness. You will maintain a safe residential environment, monitor rounds, engage residents with empathy, and respond to crises.

No prior shelter experience required; on-the-job training and certifications are offered. This full-time role offers overtime and opportunities to advance into case management and leadership within a mission-driven team.