Shelter Client Support Specialist

The Salvation Army North & Central Illinois Division; Decatur (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

The Salvation Army North & Central Illinois Division in Decatur, IL seeks a Client Support Staff to provide direct support and supervision for shelter clients. You will conduct intake, eligibility assessments, program orientations, and maintain accurate HMIS records to support client success.

Responsibilities include enforcing policies, de-escalating conflicts, coordinating crisis referrals, assisting with meals, and keeping the facility clean and safe while collaborating with staff daily.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• Experience in shelter or human services is a plus.
• Knowledge of trauma-informed care and crisis response is beneficial.

Responsibilities

• Ensure a safe, secure, and welcoming environment for clients.
• Conduct client intake, eligibility assessments, and orientations.
• Maintain accurate documentation in HMIS and required records.
• Enforce program policies and coordinate crisis referrals.
• Assist with meal service and ensure facility cleanliness.

Skills

Communication skills

Confidentiality

Multi-tasking

Diversity sensitivity

Policy implementation

Team collaboration

Education

High school diploma

Associate’s degree in human services or related field (preferred)

Tools

HMIS

MS Office

Job description

The Salvation Army North & Central Illinois Division in Decatur, IL seeks a Client Support Staff to provide direct support and supervision for shelter clients. You will conduct intake, eligibility assessments, program orientations, and maintain accurate HMIS records to support client success.

Responsibilities include enforcing policies, de-escalating conflicts, coordinating crisis referrals, assisting with meals, and keeping the facility clean and safe while collaborating with staff daily.