Shelter Client Support Specialist

Mykroc; Decatur (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

403(b) retirement plan and generous T&

Generous PTO

Job summary

The Salvation Army in Illinois is seeking a dedicated Shelter Support Specialist to supervise and assist clients in a residential setting. You will perform intake, eligibility assessments, and maintain HMIS records, while enforcing policies and coordinating crisis response to support client success.

Responsibilities include meal service, facility safety, and collaboration with staff to ensure smooth daily operations. Strong communication and confidentiality are essential.

Qualifications

• High School Diploma or equivalent is required; an Associate’s degree in related fields preferred.
• Experience in shelter, residential programs, or social services is desirable.
• Knowledge of trauma-informed care and crisis response procedures is preferred.

Responsibilities

• Provide a safe, secure environment and conduct client intake and eligibility assessments.
• Record data in HMIS and maintain daily logs and required documentation.
• Enforce program policies, de-escalate conflicts, and coordinate crisis referrals.
• Prepare and serve meals, ensure cleanliness, and monitor facility safety.
• Collaborate with staff, attend meetings, and support daily operations.

Skills

Communication skills

De-escalation techniques

Confidentiality

Multitasking

Cultural sensitivity

Teamwork

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

HMIS experience

MS Office

Job description

The Salvation Army in Illinois is seeking a dedicated Shelter Support Specialist to supervise and assist clients in a residential setting. You will perform intake, eligibility assessments, and maintain HMIS records, while enforcing policies and coordinating crisis response to support client success.

Responsibilities include meal service, facility safety, and collaboration with staff to ensure smooth daily operations. Strong communication and confidentiality are essential.