Shelter Operations Lead - Crisis Response & Intake

The Salvation Army North & Central Illinois Division; La Crosse (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

The Salvation Army North & Central Illinois Division seeks a Shelter Supervisor to oversee clients, intake staff, volunteers, and activities, ensuring safe, welcoming, and well-organized operations within the shelter.

Responsibilities include coordinating shift operations, supervising staff and volunteers, conducting intake interviews, managing room assignments, and enforcing shelter rules while collaborating with case managers to address resident needs.

Qualifications

• High school diploma or equivalent; Associates degree preferred.
• Two years’ experience in Human Services desired, with one year of experience working with the homeless population.
• Management experience helpful.
• The Salvation Army is an equal opportunity employer.

Responsibilities

• Manages, coordinates, and oversees all shift operations, taking appropriate action to facilitate efficient operation involving program participants, staff, property and supportive services.
• Adjusts shelter advocate schedules.
• Trains and assists staff and volunteers regarding policies, procedures and record keeping.
• Provide input to management on shelter advocate performance.
• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed.
• Assist with client needs, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Education

High school diploma or equivalent

Associates degree preferred

Job description

The Salvation Army North & Central Illinois Division seeks a Shelter Supervisor to oversee clients, intake staff, volunteers, and activities, ensuring safe, welcoming, and well-organized operations within the shelter.

Responsibilities include coordinating shift operations, supervising staff and volunteers, conducting intake interviews, managing room assignments, and enforcing shelter rules while collaborating with case managers to address resident needs.