Shelter Client Support Specialist

KrocQuincy; Decatur (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army North and Central Illinois Division is seeking a dedicated Shelter Supervisor to provide direct support and supervision for clients in a residential setting. You will conduct intakes, eligibility assessments, and orientations, maintain HMIS records, enforce policies, de-escalate conflicts, and coordinate crisis response while ensuring a safe, clean, and welcoming facility.

Responsibilities include meal service, daily documentation, and collaboration with staff to support

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• 1–3 years in shelter/residential/human services environments preferred.
• Experience with client intake, assessments, and confidential records.

Responsibilities

• Provide a safe and secure environment for clients and coordinate with responders as needed.
• Perform client intake and eligibility assessments.
• Record data into HMIS and maintain required documentation.
• Enforce program policies and de-escalate conflicts.
• Prepare and serve meals as dictated and ensure cleanliness.
• Monitor facility perimeter with security partners and report issues.

Skills

Communication

Confidentiality

Multitasking

Cultural sensitivity

Policy enforcement

Teamwork

Problem solving

Crisis intervention

HMIS data entry

MS Office

Education

High School Diploma or equivalent

Associate’s degree in human services

Tools

HMIS

Microsoft Office

Case management databases

Job description

The Salvation Army North and Central Illinois Division is seeking a dedicated Shelter Supervisor to provide direct support and supervision for clients in a residential setting. You will conduct intakes, eligibility assessments, and orientations, maintain HMIS records, enforce policies, de-escalate conflicts, and coordinate crisis response while ensuring a safe, clean, and welcoming facility.

Responsibilities include meal service, daily documentation, and collaboration with staff to support