Shelter Services Coordinator: Crisis Response & Oversight

The Salvation Army North & Central Illinois Division; La Crosse (WI); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

The Salvation Army North & Central Illinois Division is seeking a Shelter Coordinator to provide oversight and coordination of clients, intake staff, volunteers, and activities at the La Crosse shelter. The role involves managing shift operations, scheduling, and ensuring policy adherence.

Ideal candidates will have a high school diploma or equivalent (Associates degree preferred) and at least two years in human services, with homeless population experience.

Qualifications

• High school diploma or equivalent; associates degree preferred.
• Two years' experience in human services is desired, with homeless population experience.
• Management experience is helpful.

Responsabilités

• Oversee shift operations and ensure efficient shelter operations.
• Adjust shelter advocate schedules.
• Train staff and volunteers on policies and record keeping.
• Provide input on shelter advocate performance.
• Conduct intake interviews for new residents.
• Monitor room assignments and distribute basic necessities.
• Provide necessary supervision of shelter and residents, ensuring rule compliance.
• Assist with client needs and refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answer telephone calls and take messages as needed.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensure shift is documented according to procedures.
• Perform room inspections.
• Supervise volunteers as assigned.

Connaissances

Supervision

Crisis intervention

Communication

Intake interviewing

Team coordination

Formation

High school diploma or equivalent

Associates degree preferred

Description du poste

The Salvation Army North & Central Illinois Division is seeking a Shelter Coordinator to provide oversight and coordination of clients, intake staff, volunteers, and activities at the La Crosse shelter. The role involves managing shift operations, scheduling, and ensuring policy adherence.

Ideal candidates will have a high school diploma or equivalent (Associates degree preferred) and at least two years in human services, with homeless population experience.