Shelter Care & Crisis Support Specialist

The Salvation Army North & Central Illinois Division; Monroe (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

The Salvation Army North & Central Illinois Division in Monroe, MI seeks a Shelter Attendant to oversee guests, complete required paperwork, and promote a safe, harmonious shelter environment. Responsibilities include daily reporting, supervising dorms and common areas, de-escalation, and coordinating with maintenance and kitchen staff.

Qualifications include a HS diploma or GED, 1+ year shelter experience, confidentiality, ServSafe or ability to obtain, and proficiency with MS Office 365,

Qualifications

• High School Diploma or GED or equivalent experience.
• 1+ year working in a shelter environment.
• Must maintain confidentiality and comply with Safe from Harm guidelines and participate in training.

Responsibilities

• Ensure daily paperwork is completed per procedure.
• Maintain shelter policy without discrimination.
• Assist with menu planning.
• Supervise common areas, dorms, lounges, clothing closet, and laundry room.
• De-escalate conflicts and manage crises; demonstrate strong verbal and written communication.
• Perform daily resident/security checks on guests, rooms and exterior of building.
• Attend trainings and staff meetings as directed.
• Cleaning and janitorial work as needed, including laundry.
• Keep dryer vents clear of dust and lint.
• Assist deep cleaning of the kitchen and daily cleaning as needed.
• Floor upkeep in dining room, office, and laundry room.
• Accurately track resident medications under supervision.
• Clean empty rooms after resident exits.
• Communicate shelter supply needs to maintenance or corps officer.
• In absence of cook, perform kitchen duties.
• Help resolve conflicts between residents.
• Remain on duty until replacement arrives.
• Perform other duties as assigned.
• Handle donations as needed.
• Ensure client chores completed timely.
• Process intake and exit paperwork as needed.
• Help with shelter and social services laundry.

Skills

ServSafe Certification

Microsoft Office 365

TEAMS

SharePoint

Education

High School Diploma / GED

Tools

Microsoft Office 365

TEAMS

SharePoint

Job description

The Salvation Army North & Central Illinois Division in Monroe, MI seeks a Shelter Attendant to oversee guests, complete required paperwork, and promote a safe, harmonious shelter environment. Responsibilities include daily reporting, supervising dorms and common areas, de-escalation, and coordinating with maintenance and kitchen staff.

Qualifications include a HS diploma or GED, 1+ year shelter experience, confidentiality, ServSafe or ability to obtain, and proficiency with MS Office 365,