ServiceTitan Integrations Lead-Remote Onboarding & Adoption
Guild Garage Group
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Job summary
Guild Garage Group is seeking a ServiceTitan Integrations Manager (PSM) for Residential Home Services (Garage Doors). This remote role guides brands through onboarding, implementation, adoption, and long-term success within ServiceTitan, acting as the go-to expert for initiatives, support, and best practices.
You will lead onboarding, translate legacy workflows, travel for go-lives, train frontline staff, coach teams, and drive continuous improvement across multiple locations, reporting to the
Qualifications
- Expert-level knowledge of ServiceTitan.
- Experience onboarding and supporting multi-location service businesses.
- Strong training, facilitation, and coaching skills.
- Proven project management and implementation experience.
- Ability to manage multiple brands and priorities in a high-volume environment.
Responsibilities
- Serve as primary ServiceTitan partner for assigned brands.
- Guide brands from onboarding through operational maturity.
- Build relationships with leadership and operational teams.
- Ensure adoption of Guild Garage Group standards and best practices.
- Lead onboarding and implementation of ServiceTitan core and Pro products.
- Travel onsite for go-live support and stabilization.
- Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows.
- Provide ongoing coaching to improve adoption and performance.
- Act as escalation point for ServiceTitan-related questions and initiatives.
- Identify opportunities to improve workflows and platform utilization.
Skills
Tools
Job description
Guild Garage Group is seeking a ServiceTitan Integrations Manager (PSM) for Residential Home Services (Garage Doors). This remote role guides brands through onboarding, implementation, adoption, and long-term success within ServiceTitan, acting as the go-to expert for initiatives, support, and best practices.
You will lead onboarding, translate legacy workflows, travel for go-lives, train frontline staff, coach teams, and drive continuous improvement across multiple locations, reporting to the
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