ServiceTitan Implementation & Training Lead — Remote/Travel

Seacoast Service Partners NA LLC; Florida; À distance; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical, dental, and vision insurance

401(k) plan

Paid time off and paid holidays

Career development and growth机会

Résumé du poste

Seacoast Service Partners is seeking a ServiceTitan Implementation & Training Manager to support ServiceTitan implementation, optimization, training, and ongoing adoption across our operating companies (OpCos). Working across Operations, Accounting, IT, Marketing, and OpCo leadership, this role helps connect operational needs with effective ServiceTitan processes.

The position supports new OpCo onboarding, system configuration, workflow improvement, reporting accuracy, process documentation,

Qualifications

• 3+ years of ServiceTitan implementation, administration, training, or optimization experience.
• Strong communication, organization, and project management skills.
• Experience training users across multiple departments or locations.
• Experience supporting field service operations (HVAC, plumbing, electrical, refrigeration, or home service).
• Ability to travel throughout Florida as needed.
• Must pass a background check and drug screening.
• Proficient with Microsoft Office and business reporting tools.
• Ability to sit at a computer for extended periods; communicate effectively by phone, video conference, email, and in person.

Responsabilités

• Partner with OpCo leaders to understand operational needs and training gaps.
• Lead and support ServiceTitan implementation and optimization projects across SSP OpCos.
• Create and maintain ServiceTitan training materials, SOPs, workflows, and user guides.
• Onboard new OpCos onto ServiceTitan workflows.
• Train managers, CSRs, dispatchers, technicians, and accounting users.
• Identify gaps and recommend improvements.
• Configure ServiceTitan workflows, pricebooks, inventory, dashboards, and reports.
• Collaborate with Accounting on invoices, payments, job costing, and financial reporting.
• Develop dashboards and reports for leadership visibility.
• Assist with data cleanup, system audits, and process corrections.
• Coordinate with Marketing and Operations on lead tracking and customer communications.
• Standardize ServiceTitan usage across OpCos while allowing differences.
• Travel to OpCo locations for deployment and go-live support.
• Provide regular project updates to leadership.

Connaissances

ServiceTitan knowledge

Implementation

Training

Project management

Communication

Cross-department collaboration

Travel Florida

SOPs creation

Data analysis

Microsoft Office

Formation

Bachelor’s degree

Outils

ServiceTitan Enterprise Hub

Monday.com

Reporting tools

Description du poste

Seacoast Service Partners is seeking a ServiceTitan Implementation & Training Manager to support ServiceTitan implementation, optimization, training, and ongoing adoption across our operating companies (OpCos). Working across Operations, Accounting, IT, Marketing, and OpCo leadership, this role helps connect operational needs with effective ServiceTitan processes.

The position supports new OpCo onboarding, system configuration, workflow improvement, reporting accuracy, process documentation,