Remote Enterprise Customer Success Manager: Drive Growth

ServiceTitan, Inc.; United States; Hybrid; USD 87,000 - 139,000; Full time

Benefits offered by this job

Flextime

Bonus program

Health benefits

Parental leave

Job summary

ServiceTitan, Inc. is seeking an Enterprise Customer Success Manager to lead a portfolio of high-touch trade service accounts. You will drive strategic relationships, gather usage insights, and coach clients on best practices to maximize value from the platform.

You will collaborate with cross-functional teams to uncover opportunities, influence product direction, and improve customer experience at scale. This role is remote within the United States with nationwide travel up to 15%.

Qualifications

• 4+ years of combined experience in account and/or project management in a customer-facing role.
• Ability to multi-task with strong attention to detail.
• Self-starter who thrives in a fast-paced, entrepreneurial environment and can lead and collaborate.
• Strong communication and organizational skills.

Responsibilities

• Develop a portfolio of Enterprise accounts and manage high-touch relationships.
• Regularly engage accounts to gather usage insights and identify valuable features.
• Coach customers on best practices and build senior-level relationships.
• Collaborate to solve complex problems with out-of-the-box solutions to increase product value.
• Identify opportunities to improve customer experience, product, and processes.
• Analyze user engagement data and report KPI insights.

Skills

Account management

Project management

Data analysis

Communication

Organizational skills

Job description

ServiceTitan, Inc. is seeking an Enterprise Customer Success Manager to lead a portfolio of high-touch trade service accounts. You will drive strategic relationships, gather usage insights, and coach clients on best practices to maximize value from the platform.

You will collaborate with cross-functional teams to uncover opportunities, influence product direction, and improve customer experience at scale. This role is remote within the United States with nationwide travel up to 15%.