ServiceTitan Integrations Manager

Guild Garage Group; Orlando (FL); Remote; USD 90,000 - 110,000; Full time

Job summary

Guild Garage Group is seeking a ServiceTitan Integrations Manager (PSM) for Residential Home Services (Garage Doors). This remote role guides brands through onboarding, implementation, adoption, and long-term success within ServiceTitan, acting as the go-to expert for initiatives, support, and best practices.

You will lead onboarding, translate legacy workflows, travel for go-lives, train frontline staff, coach teams, and drive continuous improvement across multiple locations, reporting to the

Qualifications

• Expert-level knowledge of ServiceTitan.
• Experience onboarding and supporting multi-location service businesses.
• Strong training, facilitation, and coaching skills.
• Proven project management and implementation experience.
• Ability to manage multiple brands and priorities in a high-volume environment.

Responsibilities

• Serve as primary ServiceTitan partner for assigned brands.
• Guide brands from onboarding through operational maturity.
• Build relationships with leadership and operational teams.
• Ensure adoption of Guild Garage Group standards and best practices.
• Lead onboarding and implementation of ServiceTitan core and Pro products.
• Travel onsite for go-live support and stabilization.
• Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows.
• Provide ongoing coaching to improve adoption and performance.
• Act as escalation point for ServiceTitan-related questions and initiatives.
• Identify opportunities to improve workflows and platform utilization.

Skills

ServiceTitan expert

Multi-location onboarding

Training & coaching

Project management

Brand portfolio management

Communication & organization

Travel willingness

Tools

ServiceTitan

Job description

ServiceTitan Integrations Manager (PSM) – Residential Home Services (Garage Doors)

Guild Garage Group

Remote Position | $90,000 – $110,000 annually | Reports to VP of Integrations

MUST HAVE: Hands‑on experience as a ServiceTitan user or admin!

Position Summary:

The ServiceTitan Integrations Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan.

The PSM serves as the go‑to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands.

This is a fast‑paced, high‑volume role requiring strong project management, training, coaching, and relationship management skills.

Key Responsibilities

Partner Lifecycle Management

• Serve as the primary ServiceTitan partner for assigned brands
• Guide brands from onboarding through operational maturity
• Build strong relationships with leadership and operational teams
• Ensure successful adoption of Guild Garage Group standards and best practices

Onboarding & Implementation

• Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
• Translate legacy workflows into scalable ServiceTitan processes and Guild standards
• Project manage onboarding timelines, deliverables, and go‑live execution
• Travel onsite for 1–2 weeks during go‑live to support launch and stabilization

Training & Coaching

• Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
• Provide ongoing coaching to improve adoption, consistency, and operational performance
• Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement

Support & Continuous Improvement

• Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives
• Identify opportunities to improve workflows, efficiency, and overall platform utilization
• Support rollout of new tools, processes, and operational initiatives across brands

Qualifications

• Expert-level knowledge of ServiceTitan
• Experience onboarding and supporting multi-location service businesses
• Strong training, facilitation, and coaching skills
• Proven project management and implementation experience
• Ability to manage multiple brands and priorities in a high-volume environment
• Strong communication, organization, and problem‑solving skills
• Willingness to travel as needed for onsite onboarding and support

What Success Looks Like

• Smooth onboarding and successful go‑live execution
• High ServiceTitan adoption and process consistency across brands
• Improved operational performance and KPI achievement
• Strong partner relationships and long‑term engagement
• Continuous improvement mindset across all assigned locations

What we have to offer you!

• Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

• This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range: $90,000 USD - $110,000 USD