ServiceTitan Integrations Manager

Guild Garage Group - LinkedIn; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

PTO & Holidays

401k with matching

Employee discount

Job summary

Guild Garage Group is seeking a ServiceTitan Integrations Manager (PSM) for a remote role focused on integrating ServiceTitan across residential home services brands. You will own onboarding, implementation, and ongoing optimization to ensure adoption and operational excellence. Travel to go-live sites is expected.

The role requires deep ServiceTitan expertise, multi-location experience, and strong coaching skills to standardize processes and improve KPI performance across brands.

Qualifications

• Expert-level knowledge of ServiceTitan.
• Experience onboarding and supporting multi-location service businesses.
• Strong training, facilitation, and coaching skills.
• Proven project management and implementation experience.
• Ability to manage multiple brands and priorities in a high-volume environment.
• Strong communication, organization, and problem-solving skills.
• Willingness to travel as needed for onsite onboarding and support.

Responsibilities

• Serve as the primary ServiceTitan partner for assigned brands and guide onboarding through operational maturity.
• Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP.
• Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices; provide ongoing coaching.
• Act as the primary escalation point for ServiceTitan-related questions and initiatives; identify workflow improvements.

Skills

ServiceTitan expert

Project management

Training coaching

Multi-location onboarding

Travel willingness

Tools

ServiceTitan

Onboarding playbooks

Job description

ServiceTitan Integrations Manager (PSM) – Residential Home Services (Garage Doors)

Guild Garage Group

Remote Position | $90,000 – $110,000 annually | Reports to VP ofIntegrations

MUST HAVE: Hands-on experience as a ServiceTitan user or admin!

Position Summary:
The ServiceTitan Integrations Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group.
The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands.
This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills.
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Key Responsibilities

Partner Lifecycle Management

• Serve as the primary ServiceTitan partner for assigned brands
• Guide brands from onboarding through operational maturity
• Build strong relationships with leadership and operational teams
• Ensure successful adoption of Guild Garage Group standards and best practices

Onboarding & Implementation

• Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
• Translate legacy workflows into scalable ServiceTitan processes and Guild standards
• Project manage onboarding timelines, deliverables, and go-live execution
• Travel onsite for 1–2 weeks during go-live to support launch and stabilization

Training & Coaching

• Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
• Provide ongoing coaching to improve adoption, consistency, and operational performance
• Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement

Support & Continuous Improvement

• Act as the primary escalation point forServiceTitan-related questions, issues, and initiatives
• Identify opportunities to improve workflows,efficiency, and overall platform utilization
• Support rollout of new tools, processes, andoperational initiatives across brands

Qualifications

• Expert-level knowledge of ServiceTitan
• Experience onboarding and supporting multi-location service businesses
• Strong training, facilitation, and coaching skills
• Proven project management and implementation experience
• Ability to manage multiple brands and priorities in a high-volume environment
• Strong communication, organization, and problem-solving skills
• Willingness to travel as needed for onsite onboarding and support

What Success Looks Like

• Smooth onboarding and successful go-live execution
• High ServiceTitan adoption and process consistency across brands
• Improved operational performance and KPI achievement
• Strong partner relationships and long-term engagement
• Continuous improvement mindset across all assigned locations

What we have to offer you!

• Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Ready to Join Us?

If you’re a ServiceTitan expert who loves building scalable systems, managing complexintegrations, and driving real results, we want to hear from you!

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$90,000—$110,000 USD