ServiceNow SME

Cloud Analytics Technologies, LLC; Loveland (CO); On-site; USD 120,000 - 160,000; Full time

Job summary

Cloud Analytics Technologies, LLC is seeking a senior ServiceNow professional with 5+ years of hands-on experience to lead administration, development, and solution architecture. The role covers ITSM, ITOM, ITAM, HRSD, CSM, and GRC modules, with deep knowledge of Service Catalog, Flow Designer, IntegrationHub, CMDB, Discovery, and Service Portal.

Strong ITIL understanding and proven stakeholder leadership are required.

Qualifications

• 5+ years of hands-on ServiceNow experience.
• Expertise in admin, development, and solution architecture.
• Experience across ITSM, ITOM, ITAM, HRSD, CSM, GRC modules.
• Strong knowledge of Service Catalog, Flow Designer, IntegrationHub, CMDB, Discovery, Service Portal.
• Solid ITIL process understanding.
• Experience with workflow automation, integrations, upgrades, troubleshooting.
• Excellent stakeholder management, communication, and leadership.

Skills

ServiceNow

ITIL

Stakeholder leadership

Workflow automation

Integrations

Education

CSA

CIS

ITIL Foundation

CTA

Tools

Flow Designer

IntegrationHub

CMDB

Discovery

Service Portal

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

5+ years of hands-on ServiceNow experience.

Strong expertise in ServiceNow administration, development, and solution architecture.

Experience with ITSM, ITOM, ITAM, HRSD, CSM, and GRC modules.

Strong knowledge of Service Catalog, Flow Designer, IntegrationHub, CMDB, Discovery, and Service Portal.

Strong understanding of ITIL processes and frameworks.

Experience in workflow automation, integrations, platform upgrades, and troubleshooting.

Excellent stakeholder management, communication, and leadership skills.

Preferred Certifications:

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS)

ITIL Foundation

Certified Technical Architect (CTA)

Nice to Have:

DevOps, CI/CD, and automation tools.

Enterprise application integrations.

Experience with large-scale ServiceNow implementations.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.

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