ServiceNow Principal: Platform Architecture & Roadmap

Chameleon Technologies, Inc.

Bellevue (WA)

Hybrid

USD 120,000 - 160,000

Full time

5 days ago
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Hybrid work

Job summary

Providence Enterprise Information Services seeks a Principal Service Engineer IS ServiceNow to lead architecture, integration, and delivery of enterprise-scale ServiceNow solutions. You will partner with stakeholders, developers, and product owners to design, operate, and improve platforms, guiding roadmap, and ensuring reliable production releases.

You will own architecture patterns, platform strategy, and governance for service reliability, performance, and cost efficiency, collaborating in a

Qualifications

  • Bachelor's degree or equivalent in a technical field.
  • 8+ years related experience in service engineering or similar roles.
  • Experience with automation, deployment, recovery, and resilience.

Responsibilities

  • Own product strategy, roadmap for ServiceNow-based solutions.
  • Define architecture and platform strategy.
  • Own integration and enterprise architecture patterns.
  • Collaborate with architects, developers, and operations in Agile/Scrum.
  • Ensure quality, performance and reliability across releases.

Skills

Automation deployment
Recovery & failover
n-tier architectures
Resilience modeling
Data-driven decision making
Backlog prioritization
Root-cause analysis
ServiceNow domain knowledge

Education

Bachelor's degree in Computer Engineering/CS/Math/Engineering

Tools

ServiceNow CMDB
ServiceNow Certifications (CSA/CAD/EA)

Job description

Providence Enterprise Information Services seeks a Principal Service Engineer IS ServiceNow to lead architecture, integration, and delivery of enterprise-scale ServiceNow solutions. You will partner with stakeholders, developers, and product owners to design, operate, and improve platforms, guiding roadmap, and ensuring reliable production releases.

You will own architecture patterns, platform strategy, and governance for service reliability, performance, and cost efficiency, collaborating in a

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