ServiceNow Platform Owner - ITSM & Platform Governance Lead

Owen Thomas B Corp; Libertyville (IL); On-site; USD 83,000 - 103,000; Full time

Job summary

Robotics Technologies in Libertyville, IL seeks a Servicenow PlatformOwner for a 10-month engagement to own platform administration, governance, and upgrades. The role requires hands-on ITSM, ITOM, CMDB, and integration work with REST/MID Server and Integration Hub to improve delivery and efficiency.

You will work with IT and business teams to align platform strategy with ITIL practices and ensure security and compliance across the ServiceNow ecosystem.

Qualifications

• Strong experience in ServiceNow Platform Administration, Ownership, Governance, and Platform Management.
• Hands-on expertise in ServiceNow ITSM modules, including Incident, Problem, Change, Request, Service Catalog, Knowledge, and SLA Management.
• Experience with ServiceNow ITOM, CMDB, Discovery, Service Mapping, and Event Management.
• Strong knowledge of IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM).
• Experience in software license management, asset tracking, and compliance.
• Hands-on experience with ServiceNow integrations using REST APIs, MID Servers, and Integration Hub.
• Strong knowledge of workflow automation and platform configuration.
• Manage ServiceNow platform upgrades, patches, release management, and maintenance activities.
• Ensure platform security, access controls, governance, and compliance with ITIL best practices.
• Drive platform strategy, governance standards, and continuous improvement initiatives.
• Collaborate with business stakeholders, IT teams, and technical teams to understand requirements.
• Identify opportunities to improve platform performance, service delivery, and operational efficiency.

Responsibilities

• Strong experience in ServiceNow Platform Administration, Ownership, Governance, and Platform Management.
• Hands-on expertise in ServiceNow ITSM modules, including Incident, Problem, Change, Request, Service Catalog, Knowledge, and SLA Management.
• Experience with ServiceNow ITOM, CMDB, Discovery, Service Mapping, and Event Management.
• Strong knowledge of IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM).
• Experience in software license management, asset tracking, and compliance.
• Hands-on experience with ServiceNow integrations using REST APIs, MID Servers, and Integration Hub.
• Strong knowledge of workflow automation and platform configuration.
• Manage ServiceNow platform upgrades, patches, release management, and maintenance activities.
• Ensure platform security, access controls, governance, and compliance with ITIL best practices.
• Drive platform strategy, governance standards, and continuous improvement initiatives.
• Collaborate with business stakeholders, IT teams, and technical teams to understand requirements.
• Identify opportunities to improve platform performance, service delivery, and operational efficiency.

Job description

Robotics Technologies in Libertyville, IL seeks a Servicenow PlatformOwner for a 10-month engagement to own platform administration, governance, and upgrades. The role requires hands-on ITSM, ITOM, CMDB, and integration work with REST/MID Server and Integration Hub to improve delivery and efficiency.

You will work with IT and business teams to align platform strategy with ITIL practices and ensure security and compliance across the ServiceNow ecosystem.