ServiceNow Platform Lead — Governance & Optimization

Robotics Technologies LLC; Libertyville (IL); On-site; USD 80,000 - 107,000; Full time

Job summary

Robotics Technologies LLC in Libertyville, IL seeks a ServiceNow Platform Owner for a 10-month engagement (extension possible). The role requires deep hands-on expertise in ServiceNow administration, ownership, governance, and platform management, with a focus on ITSM, ITOM, CMDB, and asset management.

You will lead upgrades, patches, release management, security controls, and ITIL-based governance while collaborating with business and IT teams to drive performance and service delivery.

Qualifications

• Experience with ServiceNow platform administration, ownership, governance and management.
• Hands-on in ITSM modules: Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA.
• Knowledge of ITOM, CMDB, Discovery, Service Mapping and Event Management.
• Familiarity with IT asset management (ITAM, HAM, SAM) and license management.

Responsibilities

• Own and govern the ServiceNow platform, including governance standards and lifecycle.
• Lead upgrades, patches, release management and ongoing maintenance activities.
• Ensure platform security, access controls and ITIL-compliant governance.
• Collaborate with business and IT teams to gather requirements and drive improvement.
• Identify opportunities to enhance platform performance and service delivery.

Skills

Platform Administration

Governance

Platform Management

ITSM Modules

ITOM & CMDB

Asset Management

License Management

Workflow Automation

Tools

ServiceNow

REST APIs

MID Servers

Integration Hub

Job description

Robotics Technologies LLC in Libertyville, IL seeks a ServiceNow Platform Owner for a 10-month engagement (extension possible). The role requires deep hands-on expertise in ServiceNow administration, ownership, governance, and platform management, with a focus on ITSM, ITOM, CMDB, and asset management.

You will lead upgrades, patches, release management, security controls, and ITIL-based governance while collaborating with business and IT teams to drive performance and service delivery.