Senior ServiceNow Platform Lead & Governance

Quantum Technologies. LLC; Libertyville (IL); On-site; USD 77,000 - 110,000; Full time

Job summary

Quantum Technologies. LLC in Libertyville, IL is seeking a ServiceNow Platform Owner to lead platform governance, administration, and strategic direction. The role requires hands-on ITSM expertise, ITIL alignment, and strong collaboration with IT and business stakeholders.

Responsibilities include upgrades, release management, and security controls, with a focus on continuous improvement and operational efficiency. The position supports flexible work arrangements as applicable.

Qualifications

• Experience leading ServiceNow platform governance and strategy.
• Hands-on expertise with ITSM modules and SLA management.
• Ability to integrate with external systems via REST APIs and MID Servers.

Responsibilities

• Oversee ServiceNow platform administration, ownership, governance, and platform management.
• Lead upgrades, patches, release management, and maintenance activities.
• Drive platform strategy, governance standards, and continuous improvement initiatives.
• Collaborate with business stakeholders and IT teams to define requirements and deliver solutions.
• Ensure platform security, access controls, and ITIL-aligned processes.

Skills

ServiceNow Platform Administration

Governance & Strategy

ITIL Best Practices

Stakeholder Collaboration

REST API Integrations

Tools

REST APIs

MID Servers

Integration Hub

CMDB

ITOM

Discovery

Service Mapping

Job description

Quantum Technologies. LLC in Libertyville, IL is seeking a ServiceNow Platform Owner to lead platform governance, administration, and strategic direction. The role requires hands-on ITSM expertise, ITIL alignment, and strong collaboration with IT and business stakeholders.

Responsibilities include upgrades, release management, and security controls, with a focus on continuous improvement and operational efficiency. The position supports flexible work arrangements as applicable.