Servicenow PlatformOwner

Quantum Technologies LLC; Libertyville (IL); Presencial; USD 77.000 - 110.000; Jornada completa

Descripción de la vacante

Quantum Technologies. LLC in Libertyville, IL is seeking a ServiceNow Platform Owner to lead platform governance, administration, and strategic direction. The role requires hands-on ITSM expertise, ITIL alignment, and strong collaboration with IT and business stakeholders.

Responsibilities include upgrades, release management, and security controls, with a focus on continuous improvement and operational efficiency. The position supports flexible work arrangements as applicable.

Formación

• Experience leading ServiceNow platform governance and strategy.
• Hands-on expertise with ITSM modules and SLA management.
• Ability to integrate with external systems via REST APIs and MID Servers.

Responsabilidades

• Oversee ServiceNow platform administration, ownership, governance, and platform management.
• Lead upgrades, patches, release management, and maintenance activities.
• Drive platform strategy, governance standards, and continuous improvement initiatives.
• Collaborate with business stakeholders and IT teams to define requirements and deliver solutions.
• Ensure platform security, access controls, and ITIL-aligned processes.

Conocimientos

ServiceNow Platform Administration

Governance & Strategy

ITIL Best Practices

Stakeholder Collaboration

REST API Integrations

Herramientas

REST APIs

MID Servers

Integration Hub

CMDB

ITOM

Discovery

Service Mapping

Descripción del empleo

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title:Servicenow PlatformOwner
Location:Libertyville,IL
Duration: 10 Months + Extension
Bill Rate: 68/hour
Job Type: W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD
Job Desrciption:

Strong experience in ServiceNow Platform Administration, Ownership, Governance, and Platform Management.

Hands-on expertise in ServiceNow ITSM modules, including Incident, Problem, Change, Request, Service Catalog, Knowledge, and SLA Management.

Experience with ServiceNow ITOM, CMDB, Discovery, Service Mapping, and Event Management.

Strong knowledge of IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM).

Experience in software license management, asset tracking, and compliance.

Hands-on experience with ServiceNow integrations using REST APIs, MID Servers, and Integration Hub.

Strong knowledge of workflow automation and platform configuration.

Manage ServiceNow platform upgrades, patches, release management, and maintenance activities.

Ensure platform security, access controls, governance, and compliance with ITIL best practices.

Drive platform strategy, governance standards, and continuous improvement initiatives.

Collaborate with business stakeholders, IT teams, and technical teams to understand requirements.

Identify opportunities to improve platform performance, service delivery, and operational efficiency.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.