ServiceNow Platform Lead - ITSM, ITOM & Governance

Ethereum Technologies; Libertyville (IL); On-site; USD 77,000 - 110,000; Full time

Job summary

Ethereum Technologies seeks a Servicenow Platform Owner in Libertyville, IL for a 10-month+ extension engagement. The role emphasizes platform governance, administration, upgrades, and strategic improvements, with hands-on ITSM/ITOM work and strong integration capabilities.

This on-site position requires US work authorization and offers diverse collaboration with IT and business teams. The candidate will drive platform strategy, ensure security and ITIL-aligned processes, and continuously

Qualifications

• Strong experience in ServiceNow Platform Administration, Ownership, Governance, and Platform Management.
• Hands-on expertise in ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge, and SLA Management.
• Experience with ServiceNow ITOM, CMDB, Discovery, Service Mapping, and Event Management.
• Strong knowledge of IT Asset Management, Hardware Asset Management, and Software Asset Management.
• Experience in software license management, asset tracking, and compliance.
• Hands-on experience with ServiceNow integrations using REST APIs, MID Servers, and Integration Hub.
• Strong knowledge of workflow automation and platform configuration.
• Manage ServiceNow platform upgrades, patches, release management, and maintenance activities.
• Ensure platform security, access controls, governance with ITIL best practices.
• Drive platform strategy, governance standards, and continuous improvement initiatives.
• Collaborate with business stakeholders, IT teams, and technical teams to understand requirements.
• Identify opportunities to improve platform performance, service delivery, and operational efficiency.

Responsibilities

• Own and govern the ServiceNow platform, including strategy, standards, and lifecycle management.
• Administer ITSM modules (Incident, Problem, Change, Request, Catalog, Knowledge, SLA).
• Oversee ITOM, CMDB, Discovery, Service Mapping, and Event Management activities.
• Lead asset management processes (ITAM/HAM/SAM) and software license compliance.
• Coordinate integrations via REST APIs, MID Servers, and Integration Hub with other systems.

Skills

ServiceNow Platform Administration

Platform Ownership

Governance

ITIL Best Practices

Workflow Automation

Stakeholder Collaboration

Release Management

Tools

REST APIs

MID Servers

Integration Hub

Job description

Ethereum Technologies seeks a Servicenow Platform Owner in Libertyville, IL for a 10-month+ extension engagement. The role emphasizes platform governance, administration, upgrades, and strategic improvements, with hands-on ITSM/ITOM work and strong integration capabilities.

This on-site position requires US work authorization and offers diverse collaboration with IT and business teams. The candidate will drive platform strategy, ensure security and ITIL-aligned processes, and continuously