Servicenow PlatformOwner

Robotics Technologies; Libertyville (IL); Presencial; USD 80.000 - 107.000; Jornada completa

Descripción de la vacante

Robotics Technologies LLC in Libertyville, IL seeks a ServiceNow Platform Owner for a 10-month engagement (extension possible). The role requires deep hands-on expertise in ServiceNow administration, ownership, governance, and platform management, with a focus on ITSM, ITOM, CMDB, and asset management.

You will lead upgrades, patches, release management, security controls, and ITIL-based governance while collaborating with business and IT teams to drive performance and service delivery.

Formación

• Experience with ServiceNow platform administration, ownership, governance and management.
• Hands-on in ITSM modules: Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA.
• Knowledge of ITOM, CMDB, Discovery, Service Mapping and Event Management.
• Familiarity with IT asset management (ITAM, HAM, SAM) and license management.

Responsabilidades

• Own and govern the ServiceNow platform, including governance standards and lifecycle.
• Lead upgrades, patches, release management and ongoing maintenance activities.
• Ensure platform security, access controls and ITIL-compliant governance.
• Collaborate with business and IT teams to gather requirements and drive improvement.
• Identify opportunities to enhance platform performance and service delivery.

Conocimientos

Platform Administration

Governance

Platform Management

ITSM Modules

ITOM & CMDB

Asset Management

License Management

Workflow Automation

Herramientas

ServiceNow

REST APIs

MID Servers

Integration Hub

Descripción del empleo

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title:Servicenow PlatformOwner
Location:Libertyville,IL
Duration: 10 Months + Extension
Bill Rate: 68/hour
Job Type: W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD
Job Desrciption:

Strong experience in ServiceNow Platform Administration, Ownership, Governance, and Platform Management.

Hands-on expertise in ServiceNow ITSM modules, including Incident, Problem, Change, Request, Service Catalog, Knowledge, and SLA Management.

Experience with ServiceNow ITOM, CMDB, Discovery, Service Mapping, and Event Management.

Strong knowledge of IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM).

Experience in software license management, asset tracking, and compliance.

Hands-on experience with ServiceNow integrations using REST APIs, MID Servers, and Integration Hub.

Strong knowledge of workflow automation and platform configuration.

Manage ServiceNow platform upgrades, patches, release management, and maintenance activities.

Ensure platform security, access controls, governance, and compliance with ITIL best practices.

Drive platform strategy, governance standards, and continuous improvement initiatives.

Collaborate with business stakeholders, IT teams, and technical teams to understand requirements.

Identify opportunities to improve platform performance, service delivery, and operational efficiency.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.