ServiceNow Platform Architect: ITSM, ITOM & Automation

Precision Technologies; Libertyville (IL); On-site; USD 140,000 - 200,000; Full time

Job summary

Precision Technologies is seeking a ServiceNow Platform Architect to own day-to-day administration, governance, and continual improvement of the ServiceNow platform in Libertyville, IL. You will lead ITSM, ITOM, and asset management capabilities, while shaping the roadmap and ensuring alignment with ITIL standards.

You will design scalable workflows, APIs, and integrations, drive data quality, and deliver measurable improvements in service health and MTTR through dashboards and reports.

Qualifications

• ServiceNow platform architecture and governance expertise.
• Experience delivering ITSM/ITOM solutions on ServiceNow.

Responsibilities

• Administer and continuously improve Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities.
• Own CMDB governance, data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and operational visibility.
• Manage hardware/software asset lifecycles, software models, entitlements, reclamation, compliance, audits, and optimization.
• Configure workflows, forms, notifications, roles, access controls, automation, data structures, and platform capabilities to deliver scalable solutions.
• Design and maintain APIs, MID Server, Import Sets, Integration Hub/Spokes, and integrations with identity and monitoring systems.
• Platform lifecycle and release management, including upgrades, testing, SDLC controls, and platform changes while ensuring security and compliance.
• Governance and roadmap activities to support strategy, demand management, and adherence to ITIL standards.
• Reporting and operational excellence through dashboards, KPIs, and performance monitoring.
• Collaborate with business and IT stakeholders to translate requirements into sustainable solutions and drive adoption via documentation and training.

Job description

Precision Technologies is seeking a ServiceNow Platform Architect to own day-to-day administration, governance, and continual improvement of the ServiceNow platform in Libertyville, IL. You will lead ITSM, ITOM, and asset management capabilities, while shaping the roadmap and ensuring alignment with ITIL standards.

You will design scalable workflows, APIs, and integrations, drive data quality, and deliver measurable improvements in service health and MTTR through dashboards and reports.