ServiceNow Platform Lead - Governance, ITOM & ITSM

MACHINE LEARNING TECHNOLOGIES LLC; Libertyville (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

MACHINE LEARNING TECHNOLOGIES LLC seeks a Senior ServiceNow Platform Owner for a 10-month engagement in Libertyville, IL. You will drive platform strategy, governance, and continuous improvements while collaborating with business and IT teams to optimize performance and service delivery.

The role requires hands-on administration of ServiceNow modules and strong ITIL governance, with upgrades, security, and integration responsibilities to ensure compliant operations and scalable platform health.

Qualifications

• Extensive experience in ServiceNow Platform Administration, Ownership, Governance and Platform Management.
• Hands-on ITSM module expertise: Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA Management.
• Experience with ITOM, CMDB, Discovery, Service Mapping and Event Management.
• Strong knowledge of ITAM, HAM, SAM and software license management.
• Experience with REST API integrations, MID Servers, and Integration Hub.
• Proven ability to manage upgrades, patches, and release cycles.
• Security, access controls, governance and ITIL-aligned operations.

Skills

ServiceNow Administration

ITSM

ITOM

CMDB

Service Mapping

Event Management

IT Asset Management

Hardware Asset Management

Software Asset Management

REST APIs

MID Server

Integration Hub

Workflow Automation

Platform Upgrades

Security & Governance

ITIL

Stakeholder Collaboration

Tools

REST APIs

MID Servers

ServiceNow Integration Hub

Job description

MACHINE LEARNING TECHNOLOGIES LLC seeks a Senior ServiceNow Platform Owner for a 10-month engagement in Libertyville, IL. You will drive platform strategy, governance, and continuous improvements while collaborating with business and IT teams to optimize performance and service delivery.

The role requires hands-on administration of ServiceNow modules and strong ITIL governance, with upgrades, security, and integration responsibilities to ensure compliant operations and scalable platform health.