Servicenow PlatformOwner

MACHINE LEARNING TECHNOLOGIES LLC; Libertyville (IL); Presencial; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

MACHINE LEARNING TECHNOLOGIES LLC seeks a Senior ServiceNow Platform Owner for a 10-month engagement in Libertyville, IL. You will drive platform strategy, governance, and continuous improvements while collaborating with business and IT teams to optimize performance and service delivery.

The role requires hands-on administration of ServiceNow modules and strong ITIL governance, with upgrades, security, and integration responsibilities to ensure compliant operations and scalable platform health.

Formación

• Extensive experience in ServiceNow Platform Administration, Ownership, Governance and Platform Management.
• Hands-on ITSM module expertise: Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA Management.
• Experience with ITOM, CMDB, Discovery, Service Mapping and Event Management.
• Strong knowledge of ITAM, HAM, SAM and software license management.
• Experience with REST API integrations, MID Servers, and Integration Hub.
• Proven ability to manage upgrades, patches, and release cycles.
• Security, access controls, governance and ITIL-aligned operations.

Conocimientos

ServiceNow Administration

ITSM

ITOM

CMDB

Service Mapping

Event Management

IT Asset Management

Hardware Asset Management

Software Asset Management

REST APIs

MID Server

Integration Hub

Workflow Automation

Platform Upgrades

Security & Governance

ITIL

Stakeholder Collaboration

Herramientas

REST APIs

MID Servers

ServiceNow Integration Hub

Descripción del empleo

Job Overview

• Job ID: J54253
• Job Title: Servicenow PlatformOwner
• Location: Libertyville, IL
• Duration: 10 Months + Extension
• Domain Exposure: Aerospace/ Airlines
• Client: To Be Discussed Later
• Employment Type: W-2, 1099, C2C
• Work Authorization: US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Description

• Strong experience in ServiceNow Platform Administration, Ownership, Governance, and Platform Management.
• Hands-on expertise in ServiceNow ITSM modules, including Incident, Problem, Change, Request, Service Catalog, Knowledge, and SLA Management.
• Experience with ServiceNow ITOM, CMDB, Discovery, Service Mapping, and Event Management.
• Strong knowledge of IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM).
• Experience in software license management, asset tracking, and compliance.
• Hands-on experience with ServiceNow integrations using REST APIs, MID Servers, and Integration Hub.
• Strong knowledge of workflow automation and platform configuration.
• Manage ServiceNow platform upgrades, patches, release management, and maintenance activities.
• Ensure platform security, access controls, governance, and compliance with ITIL best practices.
• Drive platform strategy, governance standards, and continuous improvement initiatives.
• Collaborate with business stakeholders, IT teams, and technical teams to understand requirements.
• Identify opportunities to improve platform performance, service delivery, and operational efficiency.

Equal Opportunity Employer

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.