Senior ServiceNow Architect — ITSM ITOM & Integrations Lead

Precision Technologies; Libertyville (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

Precision Technologies seeks an experienced ServiceNow Architect to lead the architecture, administration, governance, integrations, and continuous improvement of an enterprise ServiceNow platform at our Libertyville location. The role requires strong expertise in ITSM, ITOM, CMDB, and enterprise integrations, with a focus on scalable solutions and ITIL-aligned processes.

You will design workflows, manage upgrades, and collaborate with stakeholders to define technology strategy and governance in

Qualifications

• 10+ years of experience in ServiceNow architecture and administration.
• Strong expertise in ITSM, ITOM, CMDB, and enterprise integrations.
• Ability to design, govern, and evolve platform governance, SDLC, and release management.

Responsibilities

• Design and manage ServiceNow platform architecture and administration.
• Lead ITSM modules – Incident, Problem, Change, Request, Service Catalog, Knowledge Management, and SLA.
• Drive ITOM initiatives involving CMDB, Discovery, Service Mapping, and Event Management.
• Manage ITAM / SAM processes, including asset and software license management.
• Design and implement ServiceNow workflows and automation.
• Develop enterprise integrations using REST/SOAP APIs, MID Server, Import Sets, and Integration Hub.
• Manage platform upgrades, releases, SDLC, and governance.
• Build ServiceNow dashboards, KPIs, and reporting solutions.
• Ensure ITIL-aligned processes and enterprise architecture standards.
• Collaborate with stakeholders on requirements gathering, solution design, and technical strategy.
• Platform Governance & Release Management

Skills

ServiceNow Architecture

ITSM

ITOM

CMDB

ITAM

Enterprise Integrations

Workflow Automation

Governance

Tools

REST API

SOAP API

MID Server

Integration Hub

Import Sets

Job description

Precision Technologies seeks an experienced ServiceNow Architect to lead the architecture, administration, governance, integrations, and continuous improvement of an enterprise ServiceNow platform at our Libertyville location. The role requires strong expertise in ITSM, ITOM, CMDB, and enterprise integrations, with a focus on scalable solutions and ITIL-aligned processes.

You will design workflows, manage upgrades, and collaborate with stakeholders to define technology strategy and governance in