ServiceNow Platform Engineer | ITSM Expert | PTO Included

Amazon; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon is seeking an experienced ServiceNow Administrator in Austin, TX to manage and optimize the ServiceNow platform across IT Business Management. You will implement workflows, automate processes, and collaborate with technical and non-technical teams to deliver scalable IT solutions.

You will lead upgrades, train users, and mentor junior staff while focusing on performance improvements and best practices in a fast-growing environment.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field.
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
• 5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Work on identifying platform level optimization opportunities to improve overall user experience, such as page load latency reduction.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests / issues / planning.
• Lead ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

Skills

ServiceNow administration

Workflow development

Scripting

Data management

Process automation

Stakeholder communication

Education

Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field

Tools

ServiceNow

REST APIs

SOAP

Job description

Amazon is seeking an experienced ServiceNow Administrator in Austin, TX to manage and optimize the ServiceNow platform across IT Business Management. You will implement workflows, automate processes, and collaborate with technical and non-technical teams to deliver scalable IT solutions.

You will lead upgrades, train users, and mentor junior staff while focusing on performance improvements and best practices in a fast-growing environment.