ServiceNow Platform Administrator — ITSM, HRSD & ITOM

South Shore Health System; Weymouth (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

South Shore Health System seeks a ServiceNow Platform Administrator to support, stabilize, and expand our ServiceNow platform following a recent go-live. This foundational role sits on a lean team and directly impacts stability, adoption, and long-term success across ITSM, HRSD, and ITOM.

The ideal candidate is hands-on and versatile, thriving in early-stage environments with a growing backlog of catalog and workflow enhancements.

Qualifications

• Hands-on ServiceNow administration experience in a healthcare or enterprise setting.
• CSA certification (ServiceNow) required.
• Strong knowledge of ITSM processes and Service Catalog design.

Responsibilities

• Administer the ServiceNow platform daily to ensure stability and performance across ITSM, HRSD, and ITOM.
• Configure and maintain core components: users, roles, groups, forms, workflows, notifications, knowledge bases, and catalog items.
• Provide support for a 24/7 hospital environment, including on-call rotation and occasional off-hours work.

Skills

ServiceNow admin

CSA certification

ITSM knowledge

Service Catalog

HRSD/ITOM/SPM

CMDB & Discovery

Reports & Dashboards

Independent work

Stakeholder communication

Job description

South Shore Health System seeks a ServiceNow Platform Administrator to support, stabilize, and expand our ServiceNow platform following a recent go-live. This foundational role sits on a lean team and directly impacts stability, adoption, and long-term success across ITSM, HRSD, and ITOM.

The ideal candidate is hands-on and versatile, thriving in early-stage environments with a growing backlog of catalog and workflow enhancements.