ServiceNow App Dev Eng, OpsTech Solutions

Amazon; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon is seeking an experienced ServiceNow Administrator in Austin, TX to manage and optimize the ServiceNow platform across IT Business Management. You will implement workflows, automate processes, and collaborate with technical and non-technical teams to deliver scalable IT solutions.

You will lead upgrades, train users, and mentor junior staff while focusing on performance improvements and best practices in a fast-growing environment.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field.
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
• 5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Work on identifying platform level optimization opportunities to improve overall user experience, such as page load latency reduction.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests / issues / planning.
• Lead ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

Skills

ServiceNow administration

Workflow development

Scripting

Data management

Process automation

Stakeholder communication

Education

Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field

Tools

ServiceNow

REST APIs

SOAP

Job description

Description

As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery.

OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.

Key job responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.

• Work on identifying platform level optimization opportunities to improve overall user experience, such as page load latency reduction.

• Partner with cross functional teams to build enhancements and integrations that scale.

• Create ServiceNow workflows and business rules for service improvements.

• Interface with ServiceNow for all operational requests / issues / planning.

• Lead ServiceNow release upgrades including technical and stakeholder management activities.

• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.

• Provide user training related to ServiceNow processes, policies and procedures.

• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage

• Maternity and Parental Leave Options

• Paid Time Off (PTO)

• 401(k) Plan

A day in the life

Amazon Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Basic Qualifications

• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field

• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.

• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.

• 5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Preferred Qualifications

• Experience working on ServiceNow platform maintenance and optimization activities, such as release management and page load time latency improvement.

• 6+ years’ experience in multiple areas of technology, including application administration, configuration, and/or data services.

• 6+ years of experience with Agile scrum/Kanban methodology.

• Experience with JavaScript, Perl or PHP is strongly preferred.

• Experience with web service integrations using REST, SOAP, etc.

• ITIL Foundation certified or related experience preferred.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 115,800.00 - 160,000.00 USD annually