ServiceNow Platform Engineer: Automation & Apps

PNC; Pittsburgh (Allegheny County); On-site; USD 100,000 - 160,000; Full time

Job summary

PNC is seeking a Software Engineer to join its Technology organization as a ServiceNow Platform Engineer. You will design, implement, and maintain ServiceNow applications, integrate with enterprise systems, and ensure platform stability across development to production environments.

Responsibilities include configuring modules (Incident, Problem, Change, Service Catalog), building workflows, and delivering dashboards that provide operational visibility.

Qualifications

• Hands-on experience developing and supporting the ServiceNow platform.
• Strong knowledge of ServiceNow scripting (JavaScript, Glide API).
• Experience with ITSM and ITOM concepts and enterprise service workflows.
• Experience with ServiceNow integrations (REST, SOAP, MID Server).
• Familiarity with CMDB, CSDM, and service data models.
• Familiarity with Agile and ITIL-based service delivery models.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices.
• Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management.
• Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.
• Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources.
• Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity.
• Enable automation and orchestration to reduce manual effort and improve service delivery efficiency.
• Support ServiceNow environment health across development, test, and production instances.
• Perform platform upgrades, patching, and release management activities in alignment with organizational change controls.
• Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages.
• Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk.
• Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes.
• Work closely with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions.
• Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives.
• Create and maintain technical documentation for configurations, integrations, and platform standards.

Skills

ServiceNow scripting (JavaScript)

REST/SOAP integrations

ITSM/ITOM concepts

CMDB/CSDM data modeling

Agile/Scrum practices

Problem solving/communication

Education

Bachelor's degree in Computer Science or related field

3-8 years ServiceNow experience

Tools

MID Server

Glide API

ServiceNow integrations

Job description

PNC is seeking a Software Engineer to join its Technology organization as a ServiceNow Platform Engineer. You will design, implement, and maintain ServiceNow applications, integrate with enterprise systems, and ensure platform stability across development to production environments.

Responsibilities include configuring modules (Incident, Problem, Change, Service Catalog), building workflows, and delivering dashboards that provide operational visibility.