Software Engineer - ServiceNow Platform Engineer

PNC; Pittsburgh (Allegheny County); On-site; USD 100,000 - 160,000; Full time

Job summary

PNC is seeking a Software Engineer to join its Technology organization as a ServiceNow Platform Engineer. You will design, implement, and maintain ServiceNow applications, integrate with enterprise systems, and ensure platform stability across development to production environments.

Responsibilities include configuring modules (Incident, Problem, Change, Service Catalog), building workflows, and delivering dashboards that provide operational visibility.

Qualifications

• Hands-on experience developing and supporting the ServiceNow platform.
• Strong knowledge of ServiceNow scripting (JavaScript, Glide API).
• Experience with ITSM and ITOM concepts and enterprise service workflows.
• Experience with ServiceNow integrations (REST, SOAP, MID Server).
• Familiarity with CMDB, CSDM, and service data models.
• Familiarity with Agile and ITIL-based service delivery models.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices.
• Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management.
• Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.
• Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources.
• Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity.
• Enable automation and orchestration to reduce manual effort and improve service delivery efficiency.
• Support ServiceNow environment health across development, test, and production instances.
• Perform platform upgrades, patching, and release management activities in alignment with organizational change controls.
• Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages.
• Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk.
• Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes.
• Work closely with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions.
• Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives.
• Create and maintain technical documentation for configurations, integrations, and platform standards.

Skills

ServiceNow scripting (JavaScript)

REST/SOAP integrations

ITSM/ITOM concepts

CMDB/CSDM data modeling

Agile/Scrum practices

Problem solving/communication

Education

Bachelor's degree in Computer Science or related field

3-8 years ServiceNow experience

Tools

MID Server

Glide API

ServiceNow integrations

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Software Engineer within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ, Dallas TX or Denver CO.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Key Responsibilities

Platform Engineering, Development & Administration

• Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices.
• Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management.
• Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.

Integrations & Automation

• Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources.
• Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity.
• Enable automation and orchestration to reduce manual effort and improve service delivery efficiency.

Platform Operations & Stability

• Support ServiceNow environment health across development, test, and production instances.
• Perform platform upgrades, patching, and release management activities in alignment with organizational change controls.
• Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages.

Reporting, Dashboards & Analytics

• Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk.
• Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes.

Collaboration & Delivery

• Work closely with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions.
• Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives.
• Create and maintain technical documentation for configurations, integrations, and platform standards.

Required Technical Skills

• Hands-on experience developing and supporting the ServiceNow platform.
• Strong knowledge of ServiceNow scripting (JavaScript, Glide API).
• Experience with ITSM and ITOM concepts and enterprise service workflows.
• Experience with ServiceNow integrations (REST, SOAP, MID Server).
• Working knowledge of CMDB, CSDM, and service data models.
• Familiarity with Agile and ITIL-based service delivery models.

Education & Experience

• Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
• Typically 3-8 years of experience working with the ServiceNow platform in an engineering or development role preferred
• Experience supporting enterprise-scale implementations across multiple ServiceNow modules.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (e.g., ITSM, CMDB)
• ITIL Foundation (v4 preferred)

Soft Skills & Competencies

• Strong analytical and problem-solving skills
• Ability to translate business needs into technical solutions
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in cross-functional teams
• Continuous improvement mindset with a focus on platform excellence

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this positi