Senior ServiceNow Platform Engineer: Automation & Scale

Truist; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Benefits package

Job summary

Truist seeks a Senior ServiceNow Platform Engineer to own engineering, operations, automation, and reliability of the enterprise ServiceNow platform. This role drives modern software delivery practices, CI/CD pipelines, and platform automation in a large enterprise environment.

You will partner with product, security, and infrastructure teams to deliver secure, scalable platform capabilities, while mentoring junior engineers and guiding best practices.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 7+ years of professional software development experience.
• Deep knowledge of software architecture, design principles, and SDLC.

Responsibilities

• Engineer, support, and continuously improve the ServiceNow platform and apps.
• Design scalable automation using Flow Designer, IntegrationHub, APIs.
• Build and maintain CI/CD pipelines for deployment and testing.
• Develop platform integrations using REST APIs and web services.
• Establish engineering standards and reusable patterns across teams.
• Implement automated testing with ServiceNow ATF and validation.
• Support upgrades, patching, and release management.
• Monitor performance, reliability, and operational health.
• Troubleshoot complex platform issues and improve stability.
• Mentor engineers and contribute to engineering docs and knowledge sharing.
• Collaborate with cybersecurity and compliance partners on secure controls.
• Participate in platform modernization focused on automation and developer enablement.

Skills

ServiceNow platform engineering

CI/CD pipelines

REST APIs

Git-based source control

Automation and testing

Platform modernization

Cloud platforms (AWS/Azure)

Education

Bachelor’s degree in Computer Science or related

Tools

ServiceNow CSA

ServiceNow CAD

GitHub / GitLab / Azure DevOps

Job description

Truist seeks a Senior ServiceNow Platform Engineer to own engineering, operations, automation, and reliability of the enterprise ServiceNow platform. This role drives modern software delivery practices, CI/CD pipelines, and platform automation in a large enterprise environment.

You will partner with product, security, and infrastructure teams to deliver secure, scalable platform capabilities, while mentoring junior engineers and guiding best practices.