ServiceNow Platform Engineer - Lead Automation & Reliability

Truist; Raleigh (NC); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Plan

Vacation Days

Sick Days

Paid Holidays

Job summary

Truist seeks a Senior ServiceNow Platform Engineer to lead engineering, operations, automation, and reliability for the enterprise ServiceNow platform. You will design, implement, and maintain scalable platform solutions, driving automation, testing, and secure delivery in large enterprise environments.

The role partners with product owners, security, and operations teams to ensure secure, resilient platform capabilities, plus day-to-day operations and platform upgrades.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Minimum of 7 years of professional experience in software development.
• Deep knowledge of multiple programming languages, software architecture, and design principles.
• Deep understanding of software development lifecycle, testing, deployment, and security practices.

Responsibilities

• Engineer, support, and continuously improve the ServiceNow platform and associated applications.
• Design and implement scalable automation solutions using Flow Designer, IntegrationHub, APIs, and platform-native capabilities.
• Build and maintain modern CI/CD pipelines supporting source control, automated deployment, automated testing, and release governance.
• Develop and maintain platform integrations using REST APIs, web services, and integration frameworks.
• Partner with development teams to establish engineering standards, reusable patterns, and platform best practices.
• Monitor platform performance, reliability, and operational health while driving continuous improvement initiatives.

Skills

ServiceNow

CI/CD pipelines

Automation

APIs

Platform administration

Security practices

Source control

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

GitHub

GitLab

Azure DevOps

ATF

Job description

Truist seeks a Senior ServiceNow Platform Engineer to lead engineering, operations, automation, and reliability for the enterprise ServiceNow platform. You will design, implement, and maintain scalable platform solutions, driving automation, testing, and secure delivery in large enterprise environments.

The role partners with product owners, security, and operations teams to ensure secure, resilient platform capabilities, plus day-to-day operations and platform upgrades.