ServiceNow Platform Administrator for ITSM & Upgrades

ASM Research, An Accenture Federal Services Company; Indianapolis (IN); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Platform Administrator to manage and maintain the ServiceNow environment, oversee upgrades, user provisioning, reporting, and problem resolution.

You will collaborate with stakeholders, provide incident support, develop dashboards, and ensure data-driven decisions through insightful reports.

Candidates should have a CSA certification, a BS in IT or related field, and 4–6 years IT experience in ITSM and service management.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional.

Responsibilities

• Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts.
• Collaborate with stakeholders to address system problems.
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Troubleshoot integration issues such as system/service accounts, API’s, User Management Certs, etc.
• Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance.
• Support data driven decision making.

Skills

ServiceNow administration

JavaScript

HTML

CSS

ITSM

Stakeholder communication

Education

Bachelor’s Degree in Information Technology, Computer Science or a related field

Tools

ServiceNow CSA

Job description

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Platform Administrator to manage and maintain the ServiceNow environment, oversee upgrades, user provisioning, reporting, and problem resolution.

You will collaborate with stakeholders, provide incident support, develop dashboards, and ensure data-driven decisions through insightful reports.

Candidates should have a CSA certification, a BS in IT or related field, and 4–6 years IT experience in ITSM and service management.