ServiceNow Platform Administrator - ITSM & Automation

ASM Research, An Accenture Federal Services Company; Montpelier (VT); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Platform Administrator to manage and maintain the ServiceNow environment, ensuring optimal performance aligned with organizational needs. You will handle upgrades, provisioning, reporting, and access controls, while collaborating with stakeholders to resolve issues.

The role requires CSA certification and 4–6 years in IT; a Bachelor’s degree or equivalent experience is expected.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or related field or equivalent experience.
• 4–6 years of IT experience in systems administration or related IT field.
• ServiceNow Certified System Administrator (CSA) required; other certifications optional.

Responsibilities

• Tier 1 support of ServiceNow incidents and troubleshooting.
• Collaborate with stakeholders to address system problems.
• Serve as back up to respond to user requests for system needs and upgrades.
• Troubleshoot and resolve complex problems with minimal supervision.
• Troubleshoot integration issues (system/service accounts, APIs, user management).
• Manage dashboards and reports to provide insights into usage, licenses, and performance.
• Support data-driven decision making.

Skills

ServiceNow Admin

ITSM experience

Scripting: JavaScript

Log analysis

Stakeholder communication

HTML/CSS

HIWAVE management

Education

Bachelor’s degree in IT/CS

Tools

ServiceNow

JavaScript

HTML

CSS

Job description

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Platform Administrator to manage and maintain the ServiceNow environment, ensuring optimal performance aligned with organizational needs. You will handle upgrades, provisioning, reporting, and access controls, while collaborating with stakeholders to resolve issues.

The role requires CSA certification and 4–6 years in IT; a Bachelor’s degree or equivalent experience is expected.