ServiceNow Platform Admin - ITSM, Upgrades & Dashboards

ASM Research, An Accenture Federal Services Company; Bismarck (ND); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Platform Administrator to maintain the ServiceNow environment, manage upgrades, user provisioning, reporting and access controls. The role emphasizes incident support, collaboration with stakeholders, and data-driven improvements.

Responsibilities include troubleshooting complex issues, managing integrations, dashboards, and providing back-up support for user requests.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 4–6 years in IT, systems administration or related field.
• ServiceNow Certified System Administrator (CSA) required; other certs optional.

Responsibilities

• Tier 1 support of ServiceNow Incidents and troubleshooting.
• Collaborate with stakeholders to address system problems.
• Back up to respond to user requests for system needs and upgrades.
• Troubleshoot complex problems with minimal supervision.
• Resolve integration issues (systems, API, user management certs).
• Manage dashboards and reports for platform usage, licenses, and performance.
• Support data-driven decision making.

Skills

ServiceNow Administration

JavaScript

HTML

CSS

ITSM

Stakeholder Communication

Log File Review

Problem Solving

Education

Bachelor’s Degree in IT / CS or related field

Tools

ServiceNow CSA Certification

ServiceNow Admin Development

Job description

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Platform Administrator to maintain the ServiceNow environment, manage upgrades, user provisioning, reporting and access controls. The role emphasizes incident support, collaboration with stakeholders, and data-driven improvements.

Responsibilities include troubleshooting complex issues, managing integrations, dashboards, and providing back-up support for user requests.