ServiceNow Platform Admin: Incidents, Upgrades & Dashboards

ASM Research, An Accenture Federal Services Company; Santa Fe (NM); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks a ServiceNow Platform Administrator to manage and maintain the ServiceNow environment, perform upgrades, user provisioning, reporting and access controls. This role collaborates with stakeholders, provides Tier 1 incident support, and handles complex requests with HIP, ITSM, and integration troubleshooting.

The ideal candidate has CSA certification, strong scripting knowledge (JavaScript, HTML, CSS), and experience reviewing system logs.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional.

Responsibilities

• Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts.
• Collaborate with stakeholders to address system problems.
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Troubleshoot integration issues such as system/service accounts, API’s, User Management Certs, etc.
• Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance.
• Support data driven decision making.

Skills

ServiceNow Admin

JavaScript

ITSM

System logs analysis

Stakeholder communication

HTML/CSS

ServiceNow CSA

Education

Bachelor’s Degree or equivalent

Tools

ServiceNow

HIWAVE

Job description

ASM Research, an Accenture Federal Services Company, seeks a ServiceNow Platform Administrator to manage and maintain the ServiceNow environment, perform upgrades, user provisioning, reporting and access controls. This role collaborates with stakeholders, provides Tier 1 incident support, and handles complex requests with HIP, ITSM, and integration troubleshooting.

The ideal candidate has CSA certification, strong scripting knowledge (JavaScript, HTML, CSS), and experience reviewing system logs.