ServiceNow & ITSM Intern: Data, Dashboards & Automation

Maximus; Juneau (AK); On-site; USD 39,000 - 41,000; Part time

Job summary

Maximus is seeking a ServiceNow & IT Service Management Intern to contribute to real initiatives that support service delivery, platform operations, and data quality. You will work alongside ServiceNow admins and IT leaders on incidents, requests, changes, assets, and CMDB data at scale.

You will gain experience with ITSM concepts, reporting, dashboards, and process improvements while exploring AI and automation within enterprise IT environments.

Qualifications

• High school diploma or GED required and 0–2 years of relevant professional experience.
• Rising senior or graduate student pursuing a degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related field.
• Interest in ServiceNow, IT Service Management (ITSM), technology operations, or enterprise platforms.
• Exposure to programming or scripting languages such as JavaScript, Python, Java, or similar.
• Coursework or project experience involving software development, databases, analytics, process improvement, or technology management.
• Familiarity with Agile, project management, or collaborative team projects.
• Experience with Microsoft Excel, Power BI, or data analysis tools is a plus.
• Strong problem-solving, communication, and organizational skills.
• Curiosity, initiative, and a willingness to learn new technologies and business processes.

Responsibilities

• Work on IT assignments of moderate difficulty under the direction of a senior mentor.
• Escalate issues and questions to management as necessary.
• Participate in group discussions to solve problems of moderate scope.
• Attend meetings to gain process knowledge and guidance on projects.
• Read, understand, and perform assignments within prescribed guidelines.
• Prepare standard reports and presentation materials.
• Contribute ideas to improve employee and customer experiences across IT services.
• Assist with collecting, reviewing, and analyzing user feedback, satisfaction surveys, and service metrics.
• Explore AI, automation, and digital technologies to improve workflows and reporting.
• Support process improvement initiatives that simplify experiences for users and support teams.
• Participate in cross-functional projects focused on innovation and service excellence.
• Create reports, dashboards and presentations to communicate trends and insights.
• Research emerging technologies and ServiceNow capabilities and share findings with the team.
• Collaborate with stakeholders to enhance platform adoption and user engagement.

Skills

Problem solving

Communication

Organizational skills

Curiosity

Education

High School Diploma or GED

Pursuing IT/CS/IS/Engineering degree

Tools

Excel

Power BI

Job description

Maximus is seeking a ServiceNow & IT Service Management Intern to contribute to real initiatives that support service delivery, platform operations, and data quality. You will work alongside ServiceNow admins and IT leaders on incidents, requests, changes, assets, and CMDB data at scale.

You will gain experience with ITSM concepts, reporting, dashboards, and process improvements while exploring AI and automation within enterprise IT environments.