ServiceNow & ITSM Intern: Data, Automation & IT Ops

Maximus; City of Albany (NY); On-site; USD 39,000 - 41,000; Full time

Job summary

Maximus in the United States offers a ServiceNow & IT Service Management Internship designed to give real responsibilities. You will work with the team to keep services running, improve user experiences, and ensure CMDB data is accurate.

You'll collaborate with ServiceNow admins, process owners, and IT leaders on incidents, requests, analytics, and automation. The program emphasizes hands-on experience with ITSM, data quality, and enterprise platforms, preparing you to contribute to

Qualifications

• High school diploma or GED required with 0-2 years of relevant experience.
• Pursuing degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or related field.
• Interest in ServiceNow, IT Service Management (ITSM), technology operations, or enterprise platforms.
• Exposure to programming or scripting languages (JavaScript, Python, Java).
• Experience with Excel, Power BI or data analysis tools is a plus.
• Strong problem-solving, communication, and organizational skills.
• Curiosity, initiative, and a willingness to learn new technologies and business processes.

Responsibilities

• Work on IT assignments of moderate difficulty under the direction of a more senior mentor to build a well-rounded skillset.
• Prepare standard reports and presentation materials.
• Contribute ideas and recommendations to improve employee and customer experiences across IT services.
• Assist with collecting, reviewing, and analyzing user feedback, satisfaction surveys, and service metrics.
• Explore the use of AI, automation, and digital technologies to improve workflows, reporting, and service delivery.
• Support process improvement initiatives that simplify experiences for users and support teams.
• Participate in cross-functional projects focused on innovation, operational effectiveness, and service excellence.
• Create reports, dashboards and presentations that help communicate trends, insights, and opportunities for improvement.
• Research emerging technologies, industry trends, and ServiceNow capabilities and share findings with the team.
• Collaborate with business and technical stakeholders to identify opportunities to enhance platform adoption and user engagement.

Skills

JavaScript

Python

Java

Agile methodologies

Analytical thinking

Education

Pursuing degree in Information Technology, Computer Science, Information Systems, Business, Engineering

Tools

Power BI

Microsoft Excel

Databases

Job description

Maximus in the United States offers a ServiceNow & IT Service Management Internship designed to give real responsibilities. You will work with the team to keep services running, improve user experiences, and ensure CMDB data is accurate.

You'll collaborate with ServiceNow admins, process owners, and IT leaders on incidents, requests, analytics, and automation. The program emphasizes hands-on experience with ITSM, data quality, and enterprise platforms, preparing you to contribute to