ServiceNow & ITSM Intern: Data, Automation & Ops

Maximus; Boise (ID); On-site; USD 39,000 - 41,000; Full time

Job summary

Maximus is offering an IT Service Management Internship in Boise where you will work with a team to support ServiceNow and CMDB administration, data analytics, reporting, and process improvement. You will participate in real projects, gain exposure to IT operations, and contribute to initiatives for better service delivery.

The internship emphasizes hands-on learning and collaboration across IT leadership. You will develop practical skills in ITSM fundamentals, dashboards, and workflow

Qualifications

• High school diploma or GED required and 0-2 years of relevant professional experience or equivalent education/experience.
• Rising Senior/Graduate student pursuing a degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or related field.
• Interest in ServiceNow, IT Service Management (ITSM), technology operations, or enterprise platforms.
• Exposure to programming or scripting languages such as JavaScript, Python, Java, or similar technologies.
• Coursework or project experience involving software development, databases, analytics, process improvement, or technology management.
• Familiarity with Agile, project management, or collaborative team projects.
• Experience with Microsoft Excel, Power BI, or data analysis tools is a plus.
• Strong problem-solving, communication, and organizational skills.
• Curiosity, initiative, and a willingness to learn new technologies and business processes.

Responsibilities

• Work on IT assignments of moderate difficulty under the direction of a more senior mentor to build a well-rounded skillset.
• Escalate issues and questions to management, as necessary.
• Participate in group discussions with peers or external groups to solution problems of moderate scope.
• Participate in meetings to gain process knowledge and guidance on assigned projects.
• Read, understand, and perform assignments within prescribed guidelines.
• Approach challenges and create solutions with a critical thinking and customer service mindset.
• Prepare standard reports and presentation materials.

Skills

JavaScript

Python

Java

Data analysis

Education

High school diploma or GED

Rising Senior/Graduate student in IT/CS/IS/Eng

Tools

Excel

Power BI

Job description

Maximus is offering an IT Service Management Internship in Boise where you will work with a team to support ServiceNow and CMDB administration, data analytics, reporting, and process improvement. You will participate in real projects, gain exposure to IT operations, and contribute to initiatives for better service delivery.

The internship emphasizes hands-on learning and collaboration across IT leadership. You will develop practical skills in ITSM fundamentals, dashboards, and workflow