ServiceNow & ITSM Intern: Hands-On Platform Ops

Maximus; Helena (MT); On-site; USD 39,000 - 41,000; Part time

Job summary

Maximus seeks an IT Service Management Intern to join the team responsible for ServiceNow, ITSM, and CMDB data quality across the enterprise. You will work with admins, process owners, and IT leaders on real initiatives that support service delivery, platform operations, reporting, and continuous improvement.

You’ll gain hands-on experience in ITSM concepts, CMDB fundamentals, and ServiceNow administration while contributing to data-driven decisions and operational efficiency.

Qualifications

• High school diploma or GED required; 0-2 years of related professional experience.
• Rising Senior/Graduate student pursuing a degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related field.
• Interest in ServiceNow, IT Service Management (ITSM), technology operations, or enterprise platforms.
• Exposure to programming or scripting languages such as JavaScript, Python, Java, or similar technologies.
• Coursework or project experience involving software development, databases, analytics, process improvement, or technology management.
• Familiarity with Agile, project management, or collaborative team projects.

Responsibilities

• Work on IT assignments of moderate difficulty under the direction of a more senior mentor to build a well-rounded skillset.
• Escalate issues and questions to management, as necessary.
• Participate in group discussions with peers or external groups to solution problems of moderate scope.
• Participate in meetings to gain process knowledge and guidance on assigned projects.
• Read, understand, and perform assignments within prescribed guidelines.
• Approach challenges and create solutions with a critical thinking and customer service mindset.
• Prepare standard reports and presentation materials.
• Contribute ideas and recommendations to improve employee and customer experiences across IT services.
• Assist with collecting, reviewing, and analyzing user feedback, satisfaction surveys, and service metrics.
• Explore the use of AI, automation, and digital technologies to improve workflows, reporting, and service delivery.
• Support process improvement initiatives that simplify experiences for users and support teams.
• Participate in cross-functional projects focused on innovation, operational effectiveness, and service excellence.
• Create reports, dashboards and presentations that help communicate trends, insights, and opportunities for improvement.
• Research emerging technologies, industry trends, and ServiceNow capabilities and share findings with the team.
• Collaborate with business and technical stakeholders to identify opportunities to enhance platform adoption and user engagement.

Skills

Problem solving

Communication

Team collaboration

Organizational skills

Education

High school diploma or GED

Rising senior/graduate student in IT, CS, IS, business, or engineering

Tools

Microsoft Excel

Power BI

Job description

Maximus seeks an IT Service Management Intern to join the team responsible for ServiceNow, ITSM, and CMDB data quality across the enterprise. You will work with admins, process owners, and IT leaders on real initiatives that support service delivery, platform operations, reporting, and continuous improvement.

You’ll gain hands-on experience in ITSM concepts, CMDB fundamentals, and ServiceNow administration while contributing to data-driven decisions and operational efficiency.