ServiceNow & ITSM Intern - Real-World IT Experience

Maximus; Honolulu (HI); Sur place; USD 39 000 - 41 000; Temps partiel

Résumé du poste

Maximus is seeking a ServiceNow & IT Service Management Intern to contribute to real initiatives that keep technology services running smoothly and CMDB data accurate. You will work closely with ServiceNow administrators and IT leaders on incidents, requests, reporting, and process improvements.

You will gain hands-on experience with ITSM concepts, enterprise platforms, and data-driven decision making while supporting analytics, automation, and stakeholder collaboration across IT services.

Qualifications

• High school diploma or GED required; 0-2 years of relevant professional experience.
• Rising Senior/Graduate student pursuing a degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related field.
• Interest in ServiceNow, IT Service Management (ITSM), technology operations, or enterprise platforms.
• Exposure to programming or scripting languages such as JavaScript, Python, Java, or similar technologies.
• Coursework or project experience involving software development, databases, analytics, process improvement, or technology management.
• Familiarity with Agile, project management, or collaborative team projects.
• Experience with Microsoft Excel, Power BI, or data analysis tools is a plus.
• Strong problem-solving, communication, and organizational skills.

Responsabilités

• Work on IT assignments of moderate difficulty under the direction of a more senior mentor to build a well-rounded skillset.
• Escalate issues and questions to management, as necessary.
• Participate in group discussions with peers or external groups to solution problems of moderate scope.
• Participate in meetings to gain process knowledge and guidance on assigned projects.
• Read, understand, and perform assignments within prescribed guidelines.
• Approach challenges and create solutions with a critical thinking and customer service mindset.
• Prepare standard reports and presentation materials.
• Contribute ideas and recommendations to improve employee and customer experiences across IT services.
• Assist with collecting, reviewing, and analyzing user feedback, satisfaction surveys, and service metrics.
• Explore the use of AI, automation, and digital technologies to improve workflows, reporting, and service delivery.
• Support process improvement initiatives that simplify experiences for users and support teams.
• Participate in cross-functional projects focused on innovation, operational effectiveness, and service excellence.
• Create reports, dashboards and presentations that help communicate trends, insights, and opportunities for improvement.
• Research emerging technologies, industry trends, and ServiceNow capabilities and share findings with the team.
• Collaborate with business and technical stakeholders to identify opportunities to enhance platform adoption and user engagement.

Connaissances

JavaScript

Python

Java

Agile

Excel

Power BI

Formation

Information Technology

Computer Science

Information Systems

Engineering

Business

Outils

ServiceNow

CMDB

Data Analytics

Description du poste

Maximus is seeking a ServiceNow & IT Service Management Intern to contribute to real initiatives that keep technology services running smoothly and CMDB data accurate. You will work closely with ServiceNow administrators and IT leaders on incidents, requests, reporting, and process improvements.

You will gain hands-on experience with ITSM concepts, enterprise platforms, and data-driven decision making while supporting analytics, automation, and stakeholder collaboration across IT services.