ServiceNow & ITSM Intern - Hands-On Platform Ops

Maximus; Lansing (MI); On-site; USD 39,000 - 41,000; Full time

Job summary

Maximus seeks a ServiceNow & IT Service Management Intern in Lansing to contribute to real initiatives supporting service delivery, platform operations, reporting, data quality and process improvement. You will work with admins, architects and IT leaders on incidents, requests, changes, assets, and CMDB data.

You’ll gain hands-on experience with ITSM, CMDB fundamentals, reporting and analytics, workflow automation, and enterprise platform use, while learning how technology services are delivered

Qualifications

• High school diploma or GED required with 0–2 years of relevant experience or equivalent
• Rising senior/graduate student pursuing a degree in Information Technology, Computer Science, Information Systems, Business, Engineering or related field
• Interest in ServiceNow, ITSM, technology operations, or enterprise platforms
• Exposure to programming or scripting languages such as JavaScript, Python, Java, or similar
• coursework or project experience involving software development, databases, analytics, process improvement, or technology management
• Familiarity with Agile, project management, or collaborative team projects
• Experience with Microsoft Excel, Power BI, or data analysis tools is a plus
• Strong problem-solving, communication, and organizational skills
• Curiosity, initiative, and willingness to learn new technologies and business processes
• We are looking for someone who is curious, eager to learn, and excited to grow their skills

Responsibilities

• Work on IT assignments of moderate difficulty under the direction of a more senior mentor
• Escalate issues and questions to management as necessary
• Participate in group discussions with peers to solve problems of moderate scope
• Attend meetings to gain process knowledge and guidance on projects
• Read, understand and perform assignments within prescribed guidelines
• Approach challenges with critical thinking and a customer-service mindset
• Prepare standard reports and presentation materials
• Contribute ideas to improve employee and customer experiences across IT services
• Assist with collecting, reviewing and analyzing user feedback and service metrics
• Explore use of AI, automation, and digital technologies to improve workflows and reporting
• Support process improvement initiatives that simplify experiences for users and support teams
• Participate in cross-functional projects focused on innovation and service excellence
• Create reports, dashboards and presentations that communicate trends and insights
• Research emerging technologies and ServiceNow capabilities and share findings with the team
• Collaborate with stakeholders to enhance platform adoption and user engagement

Skills

ServiceNow

ITSM

JavaScript

Python

Java

Data analysis

Education

Information Technology / CS / IS related degree

Tools

Power BI

Excel

Job description

Maximus seeks a ServiceNow & IT Service Management Intern in Lansing to contribute to real initiatives supporting service delivery, platform operations, reporting, data quality and process improvement. You will work with admins, architects and IT leaders on incidents, requests, changes, assets, and CMDB data.

You’ll gain hands-on experience with ITSM, CMDB fundamentals, reporting and analytics, workflow automation, and enterprise platform use, while learning how technology services are delivered