ServiceNow ITSM Integration Specialist

Tata Consultancy Services Limited; Chicago (IL); On-site; USD 95,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Chicago, IL is seeking a ServiceNow ITSM Integration SME to lead and implement complex integrations between ServiceNow and external applications. You will design architectures, map data, and drive integration projects end-to-end.

Responsibilities include configuring IntegrationHub, Flow Designer, MID Server, REST/SOAP APIs, and Transform Maps, and providing L3 support while aligning with enterprise security standards and upgrade activities.

Qualifications

• Strong hands-on experience with ServiceNow ITSM.
• Strong knowledge of ServiceNow integration capabilities.
• Experience with REST and SOAP APIs, IntegrationHub, Flow Designer, MID Server, Import Sets, and Transform Maps.
• Experience with Scripted REST APIs.

Responsibilities

• Act as SME for ServiceNow ITSM integrations.
• Design and implement integrations between ServiceNow and third-party apps.
• Develop and maintain integrations using REST/SOAP, webhooks, IntegrationHub, and MID Server.
• Configure and support IntegrationHub spokes, Flow Designer, REST/SOAP integrations, Import Sets, and Transform Maps.
• Integrate ServiceNow ITSM with monitoring, CMDB, asset management, identity, cloud, and other enterprise platforms.
• Provide L3 support and troubleshoot integration issues.
• Lead testing and production implementation activities for integrations.
• Support ServiceNow upgrades and ensure compatibility.

Skills

ServiceNow ITSM

ServiceNow integrations

API integration

Tools

REST APIs

SOAP APIs

IntegrationHub

Flow Designer

MID Server

Import Sets

Transform Maps

Scripted REST APIs

Job description

Tata Consultancy Services Limited in Chicago, IL is seeking a ServiceNow ITSM Integration SME to lead and implement complex integrations between ServiceNow and external applications. You will design architectures, map data, and drive integration projects end-to-end.

Responsibilities include configuring IntegrationHub, Flow Designer, MID Server, REST/SOAP APIs, and Transform Maps, and providing L3 support while aligning with enterprise security standards and upgrade activities.