Servicenow Itsm Integration Sme

Tata Consultancy Services; Chicago (IL); On-site; USD 95,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Chicago, IL is seeking a ServiceNow ITSM Integration SME to lead and implement complex integrations between ServiceNow and external applications. You will design architectures, map data, and drive integration projects end-to-end.

Responsibilities include configuring IntegrationHub, Flow Designer, MID Server, REST/SOAP APIs, and Transform Maps, and providing L3 support while aligning with enterprise security standards and upgrade activities.

Qualifications

• Strong hands-on experience with ServiceNow ITSM.
• Strong knowledge of ServiceNow integration capabilities.
• Experience with REST and SOAP APIs, IntegrationHub, Flow Designer, MID Server, Import Sets, and Transform Maps.
• Experience with Scripted REST APIs.

Responsibilities

• Act as SME for ServiceNow ITSM integrations.
• Design and implement integrations between ServiceNow and third-party apps.
• Develop and maintain integrations using REST/SOAP, webhooks, IntegrationHub, and MID Server.
• Configure and support IntegrationHub spokes, Flow Designer, REST/SOAP integrations, Import Sets, and Transform Maps.
• Integrate ServiceNow ITSM with monitoring, CMDB, asset management, identity, cloud, and other enterprise platforms.
• Provide L3 support and troubleshoot integration issues.
• Lead testing and production implementation activities for integrations.
• Support ServiceNow upgrades and ensure compatibility.

Skills

ServiceNow ITSM

ServiceNow integrations

API integration

Tools

REST APIs

SOAP APIs

IntegrationHub

Flow Designer

MID Server

Import Sets

Transform Maps

Scripted REST APIs

Job description

ServiceNow ITSM Integration SME

Key Responsibilities

• Act as the Subject Matter Expert (SME) for ServiceNow ITSM integrations.
• Design and implement integrations between ServiceNow and third-party applications.
• Develop and maintain integrations using REST APIs, SOAP APIs, webhooks, IntegrationHub, and MID Server.
• Configure and support IntegrationHub spokes, Flow Designer, REST/SOAP integrations, Import Sets, and Transform Maps.
• Integrate ServiceNow ITSM with monitoring, event management, CMDB, asset management, identity, cloud, and other enterprise platforms.
• Support integrations for Incident, Problem, Change, Request, Knowledge, and Configuration Management processes.
• Analyze integration requirements and define appropriate integration architecture and data flows.
• Map data fields between ServiceNow and external applications.
• Configure authentication mechanisms such as OAuth, basic authentication, certificates, and API keys.
• Troubleshoot integration failures, data synchronization issues, API errors, and performance problems.
• Monitor integration health and proactively identify and resolve recurring failures.
• Work with application and infrastructure teams to investigate and resolve integration issues.
• Develop technical specifications, integration design documents, interface mapping documents, and support procedures.
• Lead integration testing, SIT, UAT, regression testing, and production implementation activities.
• Support ServiceNow upgrades and ensure existing integrations remain compatible.
• Review integration designs and provide technical guidance to ServiceNow developers and support teams.
• Ensure integrations follow ServiceNow best practices, security standards, and enterprise architecture guidelines.
• Participate in incident, problem, and change management activities related to integrations.
• Provide L3 support for complex integration-related issues.

Technical Skills

• Strong hands-on experience with ServiceNow ITSM.
• Strong knowledge of ServiceNow integration capabilities.
• Experience with:
• REST and SOAP APIs
• IntegrationHub
• Flow Designer
• MID Server
• Import Sets
• Transform Maps
• Scripted REST APIs

Salary Range- $95,000-$120,000 a year

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Location

Chicago, IL

Function

TECHNOLOGY

Role

Engineer

ID

435897

Skills

Mainframe

Salary Range

$95,000 - $120,000